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Is delivery time guaranteed on ILL rush requests?

Last Updated: Dec 03, 2009  |  91 Views

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We will make every attempt to make the material available as soon as possible. However, most of the document delivery vendors do not guarantee delivery time, nor do other libraries. Thus, all fees will still be due even if an item is somewhat delayed. In cases of seriously late service, the library staff will contact the vendors and attempt to receive a refund on the charges. If we are successful, you will not be charged.

Answered by Meredith ElsikBookmark and Share

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